Assigning a role with a Runbook step

Assigning roles to your incident allows you to give responders specific responsibilities to ensure that steps in your incident response process are handled by the correct people. Creating a Runbook step to assign a role ensures that role assignments happen automatically.

Note: If Slack is integrated with your FireHydrant instance, assigning an incident role to a user also automatically pulls that user into the unique incident Slack channel created by FireHydrant.

The Runbook step has two dropdown fields.

  • Role: This is a dynamically populated dropdown with the roles that you have customized for you account. You can find out more about roles, the default roles provided, and how to customize them here.
  • User: The user dropdown contains three sections:
    1. Users: People with FireHydrant accounts.
    2. Schedules: The current on-call user from an alerting schedule. See more about configuring schedules into FireHydrant here.
    3. Incident Opener: An incident opener can be set if that user has a linked FireHydrant account. This means you'll need to verify that all of your incident openers have run the /fh link command to link their FireHydrant accounts.

Last updated on 12/1/2023