Automatically sending alerts via Services

FireHydrant allows you to automatically page teams when a Service or Functionality is impacted in an incident. This enables engineers to focus on remediation while knowing that the right service owners are being notified about an incident.

Enable Auto-Alerting

1. Confirm your alerting integration is configured on FireHydrant.

This feature is currently supported for the following integrations:

After one of these integrations is installed, you will have the ability to link services in the alerting provider with services in FireHydrant.

For FireHydrant to know which external services/escalation policies to page, you will need to link those external services to FireHydrant Services or Functionalities.

  • If you haven't created Services or Functionalities in FireHydrant yet, you can directly import them which will automatically create the links.
  • If you have existing Services or Functionalities in FireHydrant, you can read about how to link them here.

3. Turn on Automatic Alerting.

  1. On the page for each Service or Functionality you'd like to Auto-Alert, click Edit in the top right corner.
Editing a catalog item
Editing a catalog item
  1. Scroll down to the "Alerting" section and check the box for "Automatically alert if added to an incident".
Auto-alerting a service's linked escalation policy
Auto-alerting a service's linked escalation policy
  1. Scroll down and Save edits.

Using Auto-Alerting

To automatically page the service, all you need to do now is mark a service as impacted in an incident. This can occur both during an ongoing incident as well as when first declaring the incident.

FireHydrant will then send out a page to your alerting provider via the linked service and whichever Escalation Policy is assigned as the default for that service. The FireHydrant Incident Timeline also reflects that an alert was generated via that service.

Timeline event for page sent out
Timeline event for page sent out

Last updated on 2/9/2024