Slack Enterprise Grid Support

Slack Enterprise Grid

Note: If you've already installed the FireHydrant integration into a Slack workspace and would love to move it to enterprise grid, make sure you uninstall the Integration before continuing.

FireHydrant works great with Slack Enterprise Grid, and in this guide we'll show you how you can add the FireHydrant bot to multiple Slack workspaces to leverage creating incidents across a broader set of your organization.

Installing FireHydrant as an Org-level Integration

If you are a Slack administrator with access to approve Slack apps for the entire organization, then this guide is for you!

First, make sure you're logged in to FireHydrant and click this link to install us to Slack. From there, make sure you select an Organization (not an individual workspace!) from the dropdown in the top right.

Install to workspace

This will install FireHydrant as an Org-level integration into the selected Slack organization.

Adding FireHydrant to workspaces

Once FireHydrant has been added to an organization, you must add the integration to the workspaces you'd like to have access to the integration. This enables the members of that workspace to run commands such as /fh new to declare incidents.

Adding to workspaces in your grid

Choosing the default workspace

Now for the fun part. When FireHydrant creates channels for incidents, posts into your #incidents channel, etc, we need to know which Slack workspace we should be doing that in!

  1. Visit the Integrations page in your FireHydrant account (it's under organization, or if you're using our new UI, the Settings tab)
  2. Click "Installed" integrations
  3. Click the edit icon for Slack
  4. Select which workspace we should use
  5. Click save!
Picking which workspace FireHydrant defaults to

Note: Workspaces may take a few minutes to sync (we've configured it to be about every 5 minutes), so grab a coffee, read Hacker News for a few, and smash refresh on this page.

Opening an incident

If you've added FireHydrant to 5 workspaces or 50, you can now run the same command from any of them and declare a new incident with /fh new

Voila! New Incidents in Slack

And that's it! You're now prepared to declare and management incidents in your Slack Enterprise Grid organization. Now, brush up on our vast amount of Slack commands to get the most value out of the Slack integration.

Last updated on 9/29/2023